TMTPOST--Baidu AI Cloud made headlines on Tuesday with the unveiling of major upgrades to its core large model application products during the AI Cloud Day afternoon session. These advancements represent a significant leap forward in AI capabilities across China, focusing on three pivotal areas: knowledge management, customer service, and marketing.

First up is “Zhenzhi”, heralded as China's inaugural fully reconstructed large model comprehensive knowledge management platform. Zhenzhi integrates the complete enterprise knowledge process chain—from access and processing to organization and application—streamlining the efficient handling and utilization of knowledge assets. Notably, it empowers enterprises to deploy a dedicated super knowledge assistant in just 10 minutes, boasting initial deployments that have enhanced search efficiency by over 50% and doubled writing efficiency for energy sector applications.

“Keyue”, Baidu AI Cloud's newly revamped large model intelligent customer service product, leverages cutting-edge capabilities to automate and elevate customer service operations. This transformation significantly reduces manual inputs, slashes costs, and delivers uninterrupted personalized service round the clock. With its enhanced semantic understanding, Keyue achieves a remarkable self-service resolution rate exceeding 92%, while trimming average response times to an impressive 1.7 seconds.

The third innovation, “Xiling”, marks China's pioneering step in the digital human realm, presenting the first fully reconstructed digital human platform. Xiling standardizes the creation of hyper-realistic 3D digital humans, compressing production cycles from weeks to just 10 minutes. Additionally, it enhances the efficiency of generating high-definition 2D digital human avatars, revolutionizing production times from days to hours. Integrated with intelligent agents, Xiling offers tailored solutions across diverse scenarios, providing cost-effective digital human capabilities accessible to all.

During a briefing prior to the event, Baidu AI Cloud's Vice President Yu Youping underscored the critical role of these advancements in boosting productivity and operational efficiency within knowledge management, customer service, and marketing domains.

These innovations not only aim to drive revenue growth and streamline operations but also emphasize Baidu's commitment to delivering enhanced value, security, and compliance to its customers and partners.

As large model technologies evolve rapidly, their widespread application continues to redefine industry standards in AI-driven solutions. Baidu's strategic pivot towards integrating large models into core enterprise applications reflects a forward-looking approach to advancing business operations and fostering future collaborations within the AI ecosystem.